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#smrgKİTABEVİ English for Call Center Step-By-Step Lesson Notes -
Editör:
Kondisyon:
Yeni
Sunuş / Önsöz / Sonsöz / Giriş:
Dizi Adı:
ISBN-10:
Hazırlayan:
Cilt:
Amerikan Cilt
Ciltçi:
Boyut:
14x21
Sayfa Sayısı:
228
Basım Yeri:
Bursa
Baskı:
1
Basım Tarihi:
2026
Kapak Türü:
Karton Kapak
Kağıt Türü:
Enso Kâğıt
Dili:
İngilizce
Kategori:
indirimli
285,00
Havale/EFT ile:
279,30
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https://www.simurgkitabevi.com/english-for-call-center-step-by-step-lesson-notes
English for Call Center Step-By-Step Lesson Notes - #smrgKİTABEVİ
285
1. General Information and About Yourself
2. Call Center Organization
3. Understanding The Customer
4. Transferring Calls
5. Handling Customer Complaints
6. Dealing With Difficult Customers
7. Explaining Problems & Giving Solutions
8. Upselling & Cross-Selling
9. CV Writing
10. Job Interview
11. Working as a 112 Emergency Operator
12. The Hotel Industry and Office Department
13. Digital Marketing
14. Appendix: Conjunction, Preposition, Adverb References
2. Call Center Organization
3. Understanding The Customer
4. Transferring Calls
5. Handling Customer Complaints
6. Dealing With Difficult Customers
7. Explaining Problems & Giving Solutions
8. Upselling & Cross-Selling
9. CV Writing
10. Job Interview
11. Working as a 112 Emergency Operator
12. The Hotel Industry and Office Department
13. Digital Marketing
14. Appendix: Conjunction, Preposition, Adverb References
1. General Information and About Yourself
2. Call Center Organization
3. Understanding The Customer
4. Transferring Calls
5. Handling Customer Complaints
6. Dealing With Difficult Customers
7. Explaining Problems & Giving Solutions
8. Upselling & Cross-Selling
9. CV Writing
10. Job Interview
11. Working as a 112 Emergency Operator
12. The Hotel Industry and Office Department
13. Digital Marketing
14. Appendix: Conjunction, Preposition, Adverb References
2. Call Center Organization
3. Understanding The Customer
4. Transferring Calls
5. Handling Customer Complaints
6. Dealing With Difficult Customers
7. Explaining Problems & Giving Solutions
8. Upselling & Cross-Selling
9. CV Writing
10. Job Interview
11. Working as a 112 Emergency Operator
12. The Hotel Industry and Office Department
13. Digital Marketing
14. Appendix: Conjunction, Preposition, Adverb References
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